Effective Date: March 17, 2026Last Updated: March 17, 2026Welcome to Carpets by Otto (the “Website”), operated by Carpets by Otto (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Website and related online services (collectively, the “Services”).

This Privacy Policy applies only to users located in the United States.By accessing or using the Website or Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide VoluntarilyWe may collect personal information you voluntarily provide, including but not limited to:

Full name

Email address

Mobile phone number

Business name

Website URL

Appointment or inquiry details

Information submitted through forms, surveys, chat, or bookings

Providing personal information is voluntary; however, certain services may not be available without it.1.2 Automatically Collected InformationWhen you visit the Website, we may automatically collect non-personal information such as:

IP address

Browser type and version

Device type and operating system

Pages viewed and time spent

Referring and exit URLs

Approximate location derived from IP address

This data is used for analytics, security, and Website optimization.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide and deliver services you request

Respond to inquiries and provide customer support

Schedule and manage appointments

Send transactional communications

Send email communications in compliance with U.S. CAN-SPAM laws

Send SMS/text messages only with valid opt-in consent

Improve Website performance and user experience

Comply with legal and regulatory obligationsWe do not sell your personal information.

3. EMAIL MARKETING COMPLIANCE

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.

Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.

4. TEXT / SMS MESSAGING POLICY (A2P / TCPA / CTIA)

4.1 Program Description

If you opt in, you may receive text messages from Carpets by Otto, including:Transactional messages: (appointment confirmations, reminders, service updates)

Promotional messages: (marketing offers, announcements, educational content), only with explicit consent4.2 Consent

By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism.

4.3 Message Frequency

Message frequency varies depending on your interaction with our Services.

4.4 FeesMessage and data rates may apply.

4.5 Opt-OutYou may opt out at any time by replying STOP. You may receive one final confirmation message after opting out.

4.6 Help

Reply HELP for help or contact us at:

Phone: 419 868 79704.7 Transactional vs Promotional Messages

Transactional messages may be sent to fulfill services you request.

Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.4.8 Opt-In Confirmation

After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.

5. MOBILE INFORMATION SHARINGNo mobile information (including phone numbers, SMS opt-in data, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be shared with third parties.6. LIMITED SHARING WITH SERVICE PROVIDERS

We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.

7. THIRD-PARTY LINKS AND REMARKETING

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google) for remarketing purposes.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.9. DATA RETENTION

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. CHILDREN’S PRIVACY (COPPA)

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under

13.11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.

2. CONTACT US

Carpets by Otto Phone: 419 868 7970

Website: https://carpetsbyotto.com/